Help & FAQ
How do I pay?
We accept Cash on Delivery only. Pay the delivery agent in cash when your parcel arrives. We never ask for card, UPI, bank details or OTPs over phone or WhatsApp.
How can I track my order?
Go to My Orders or use Track Order with your order number and email.
Can I cancel my order?
Yes — while the order is Placed or Confirmed, open the order in My Orders and choose Cancel.
How do returns work?
Request a return within 7 days of delivery from My Orders. After approval we collect and inspect the item. If you had already paid cash, the refund is paid manually to you and the transaction reference is shown on your order.
Why do I need an email code to sign in?
Every sign-in is protected by a one-time 6-digit code sent to your email. Codes expire in 10 minutes and can be used once.
Are product photos exact?
Some catalogue images are labelled Illustrative image; the delivered product may differ slightly in colour or packaging.